Comlink AB was founded in 1999. A major electrical network company had begun using GSM-modems to gather meter data and reached out to the founders of Comlink to help them with the lacking reliability of their system.
Comlink AB was born and rapidly begun developing proprietary platforms where microprocessors could be utilized to integrate smart features in the modem to improve dependency and uptime. The GSM-network has its quirks and flaws that affects units that run independently and are immobile. The problems were solved and reliable products became a guiding principle.
Shortly thereafter Crawford Door (one of the major door manufacturers in Europe) called. Comlink began developing a system for Crawford to monitor and open garage doors using mobile phones. This later became one of Comlinks fokus areas together with a corresponding system for monitoring of pumps and micro treatment plants.
The applications have been numerous over the years which has given the company an insight in various industries, service organizations have often been the main benefactor of the technology that Comlink delivers.
Looking back we are very proud to note that we are one of the oldest operators in the market in our nische with extensive experience in developing dependable GSM-based products and systems.
Looking forward we are pleased at the great interest and warm welcome that our new and exciting Cloud platform has received where we supply a comprehensive all in one solution, from site to browser. Everything to offer the best user experience with reliability and comfort in mind.
You are most welcome to contact us, we know that you will be happy!
Challenges for service organizations
Service organizations in different industries have many things in common and often face similar challenges. Our goal is to strenghten our customers service offering with the help of modern technology, gather data for follow up and facilitate new revenue models.
#1: GENERAL INDUSTRY
- Hard Competition
- Price is often compared
- Manual reporting of faults affects both customer and service organization
- How efficient is fault management?
- How efficient is the service organisation?
- Which faults are most common?
- How do you negotiate with subcontractors?
- What is the workload on the service organisation like, evaluation and planning?
- Hard competition
- Price is often compared
- Limited recurring contacts
- Mostly contact when there is a problem
#4: SERVICE ORGANIZATION
Access to information
- Limited information on fault when dispatched
- Limited follow up on cause of fault
Create new values for end customer
- Difficult to get service agreements on less critical sites
- Manual fault reporting – time consuming
Our solution for service organizations
All in one solution for service organizations without demand for extensive changes or costly investments. Your customers will benefit from your improved offer with a more customer friendly and modern functionality.
Automatic monitoring 24/7
Streamlines organisation and increases revenue
Adaptable to your organization
Increase efficiency or enable new business opportunities?
Based on you needs and strategic focus, we’re happy to share our expertise how to utilize connected technology in your industry. We look forward to hearing from you!
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